FAQ

Shipping & Delivery

1. How long does it take for my order to arrive?

We dispatch orders within 24–48 working hours (excluding weekends and holidays).

Estimated delivery timelines:

  • 3–6 working days for most locations
  • 6–8 working days for Northeast and select Southern regions

Delivery timelines may vary during festive seasons or high-volume periods due to courier delays.

Orders are delivered only to the address provided at checkout.

2. Can I track my order?

Yes. Once your order is shipped, tracking details will be shared via SMS on your registered mobile number.

3. Do I need to pay any additional taxes or charges?

No. All applicable taxes are included in the product price.
We currently accept prepaid orders only.

Orders & Support

4. Can I change or cancel my order?

Orders can be cancelled within 2 hours of placing the order, provided the order has not been dispatched.

Please email us with your Order ID within this time window.
Once the order is dispatched, cancellation is not possible.

5. What if I receive a damaged or incorrect product?

Returns or exchanges are accepted only in case of damaged products.

  • The issue must be reported within 24 hours of delivery
  • A clear unboxing video is mandatory
  • Product must be unused, with tags and original packaging intact

Claims without an unboxing video will not be accepted.

6. What if pickup service is not available at my pin code?

If reverse pickup is unavailable, customers must self-ship the parcel to us and share the courier receipt within 2 working days.

All return or exchange shipping costs are borne by the customer.

7. Can I change my delivery address after placing an order?

Address changes or special requests must be made within 24 hours of placing the order.
Requests made after this period cannot be accommodated.

8. Why might the product color differ slightly from the images?

Slight variations may occur due to lighting, photography, or screen resolution.
The product will match the description mentioned on the website.

Important Notes

  • We accept prepaid orders only
  • Returns and exchanges are only allowed for damaged products
  • Size issues, change of mind, or product not liked are not eligible
  • Products must be unused, unwashed, and in original condition
  • Orders once dispatched cannot be cancelled