Return, Exchange & Cancellation Policy

At House of 10 You, we follow a strict no-return, no-exchange policy, except in the case of damaged products.

Returns & Exchanges (Damaged Products Only)

• Returns or exchanges are accepted only if the product is damaged
• The issue must be reported within 24 hours of delivery
• Product must be unused, unwashed, and in original condition with tags intact
• A clear unboxing video is mandatory for all damage claims
  (Claims without an unboxing video will not be accepted)

❌ We do not accept returns or exchanges for:

• Size or fit issues
• Change of mind
• Product not liked

Shipping Responsibility

• All return or exchange shipping costs are borne by the customer
• If the customer self-ships the product, they are fully responsible for the parcel
• House of 10 You is not liable for loss or damage during return transit

Refund Policy

• Refunds are processed within 5 working days
• Refunds are issued only after the damaged product is received and verified. No refunds for non-damage related reasons
  

• The customer will receive House of 10 You Store Credit, which can be redeemed on any future purchase. Cash refunds are not provided.

Cancellation Policy

• Orders can be cancelled within 2 hours of placing the order
• Orders already under dispatch cannot be cancelled
• Approved refunds are processed within 5–7 working days

House of 10 You reserves the right to accept or reject any claim after inspection.